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Returns Policy

All our products come with a 14-day no-quibble money-back guarantee. However, due to hygiene reasons we cannot accept product returns for the products sold from this website once the packaging has been broken.

If you are unhappy with your purchases for any reason please e-mail us at: returns@smokingcones.co.uk quoting your full name and purchase date.

Unfortunately we cannot refund the postage costs involved in returning any items to us. We recommend using 2nd class recorded delivery when returning your items as we will not be held liable for items that go missing in the post. All refunds will be refunded directly into the PayPal account used during purchase or onto the card with which the purchase was made. We will only accept returns for refund within the first 14 days after purchase and we can only exchange or refund a product if the packaging is unopened.

All return products should be sent to the address below:

Daniel Stubbs
Smoking Cones (Returns)
4 Bridge Street
Marston
Grantham
Lincolnshire
NG32 2HL

PLEASE ENSURE YOU USE THE CORRECT POSTAGE, AND PUT A NOTE IN YOUR RETURNS PACKAGE WHICH INCLUDES AT LEAST YOUR FULL NAME AND DATE OF PURCHASE, THIS WILL HELP US TO PROCESS YOUR REQUEST AS QUICKLY AS POSSIBLE.



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